At the home screen, tap the menu icon in the lower right.Tap Users.Enter your 4-digit PIN.Select the user you want to edit.Make sure their Separate lock PIN option is toggled on.Select Lock PIN to add or edit their door lock code.

What do I do if I forgot my vivint pin?

What do I do if I forgot my panel pin? Your master pin and all other users pins are all accessible from your Vivint Sky app. Any time you forget your pin, you can log into your app and see it or edit it.

How do I access my Vivint account?

Go to the Vivint website () and click on Customer Login in the upper right corner. Click on Need an account? Enter your email address (this email must be the same that we have on file with your account). Retype your email to verify correct spelling.

What is vivint master code?

Question 9 – What is a Vivint master code? Answer: The default master code is 1111. On the Vivint 2GIG GC2 model, simply go to security, and from there to the menu and to toolbox and enter this default code to reach the user management point.

How do I reset my Vivint Smart Hub?

Reboot your panel Tap Displays, then tap on the panel you want to reboot. Tap Reboot, and then Yes to confirm.

How do I reset my Vivint Smart Hub pin?

  1. From the home screen of the Smart Hub, tap the Menu icon in the bottom right corner.
  2. Tap Users and enter 4-digit PIN.
  3. Tap the User to edit and change admin rights, PIN, lock access, email and phone number, and send invites for remote access.

How do I add Z wave to Vivint?

At the Vivint panel, press the Home button, then select the three dots in the bottom right-hand corner of the panel. Select Software Version and enter the 4-digit code that appeared in Site Manager after unlocking the Installer Toolbox. Select Smart Home Devices > Z-wave > Add Node. Turn on the physical light switch.

How do I check my vivint balance?

Log in to My Account. On the main welcome page, under Bill Pay, you will see your current amount due. The View Details button will show you a breakdown of your current bill.

How do I update my sky Vivint panel?

  1. At your panel, open your menu by pressing the 3 dots in the corner.
  2. Select General.
  3. Enter your PIN.
  4. If your panel is already on the latest update, the option will be grayed and say “Panel is up to date.” If not, it will list the newest firmware option next to Software Update and allow you to select it.
Can you use vivint camera without service?

Can I use Vivint without a subscription? You can use Vivint equipment without a subscription, but you wouldn’t have the benefit of professional monitoring, couldn’t access the mobile application, and won’t be able to use the 24/7 technical support service.

Article first time published on

How do you reset vivint?

Reboot your panel Tap Displays, then tap on the panel you want to reboot. Tap Reboot, and then Yes to confirm.

How do I get my Vivint panel off?

Remove the panel cover Remove the screw at the top of your panel with a screwdriver. To remove the panel cover, push the two tabs on top and pull the cover out and down. Hang the panel cover on the back plate using the white safety strip. Don’t be alarmed if you hear beeping.

How do I reset my vivint thermostat?

  1. From the Home screen, press and hold the SIDE button for three (3) seconds.
  2. Press DOWN to highlight Installer, then press the SIDE button.
  3. Press DOWN to highlight Reset, then press the SIDE button.
  4. Press DOWN to highlight Reset, then press the SIDE button.

What is a Zwave switch?

Z-wave switches are one you can control your home lighting from your smart phone, Alexa, or Z-wave controller interface. The configuration options for your lighting are endless.

Will any Z-Wave work with vivint?

Vivint is compatible with Amazon Alexa, Google Home, and Z-Wave devices like smart locks, thermostats, smart speakers, and smart outlets.

How do I add Schlage to vivint?

  1. Go to your touchscreen panel and touch the home button.
  2. Tap Services.
  3. Tap the wrench icon.
  4. Enter your 4-digit PIN.
  5. Tap Add Devices.
  6. At this point, go to the device you want to add (door lock, thermostats, light module, etc.).

How do I change my vivint primary administrator?

  1. Tap the Menu icon (3 lines) in the top left corner.
  2. Tap Users.
  3. Select the desired user.
  4. From there, change personalized PIN, grant or revoke admin rights, grant or revoke mobile access, and control whether the user has access to door locks and/or panels.

Can you have two vivint panels?

Users can have up to four of the Vivint Secondary Panels installed, in a customized configuration that best addresses the needs of each unique situation.

How do I set up vivint on my phone?

  1. Tap on the Menu icon.
  2. Tap on Device Settings.
  3. Tap on the panel you want to connect to WiFi.
  4. Tap on the Wi-Fi line.
  5. Connect your panel to WiFi. Tap on the WiFi network you want to connect your panel to, and enter in the password.

How do you play vivint again?

On the home screen, tap on the Cameras icon in the lower toolbar. Press the play button on the desired camera. Press the rewind button.

How do I connect my vivint camera to WiFi?

  1. Go to your router then locate and press the WPS button. …
  2. Go to your camera then locate and press the WPS button. …
  3. Go to and click Login.
  4. Click Video then Settings.
  5. Click Add Video Device.
  6. The camera will be displayed on the screen to select from.

What is my vivint service number?

Vivint Smart Home Security & Alarm Systems. 855.832.1550.

Can you cancel vivint after paying off equipment?

You can cancel Vivint without penalty within three days after you get the equipment. Penalty-free cancelations are also possible under special circumstances: When the user dies. After filing for bankruptcy.

Is vivint worth the money?

Vivint has top-notch smart home equipment and a no-contract option. It also has top-tier prices and a sometimes questionable customer service reputation. But overall, if you’re looking for the smartest system possible, we think it’s worth it to say yes to Vivint.

Does Vivint run on WIFI?

It is important to remember that your Vivint cameras run off of your home wifi network. If you have changed your wifi password or installed a new router, you will need to reconnect the panel to internet so that your cameras can connect. Your Vivint cameras are also dependent on your home wifi speeds.

What do you do with old Vivint equipment?

Is the equipment mine to keep? If you bought the house and the equipment is still in there, then it is yours to keep. If the previous owner failed to move the equipment with them and still owes money on it then they will have to settle it with Vivint.

How do I use Vivint without subscription?

  1. Vivint cameras cannot be used without service. They require the purchase of the Smart Home Video Monitoring monthly subscription plan. …
  2. You will have to pay your contract in full to cancel it early. …
  3. Those on a month-to-month contract can cancel anytime without penalty.

How do I reset my vivint Sky Control Panel?

Line up the BOTTOM of the panel to the backplate and snap it back in place. Replace the top screw and plug the panel back into the wall. After 10-15 minutes, the panel should finish powering on.

Why is my Vivint panel beeping?

Why is my panel beeping? You’re panel will beep for two reasons. When the system is armed and a door or window is opened, the panel will begin to beep a countdown for you to disarm the system before an alarm is triggered. The other reason that your panel would beep is to alert you of a notification.

How do I stop my vivint from beeping?

  1. From the home screen of your SkyControl, tap the alert notification on the left side.
  2. Tap on the Low Battery alert to read the full message.
  3. Once read, the beeping will stop.

How do I set the temperature on my vivint thermostat?

  1. Tap the Temperature icon from the bottom menu.
  2. Adjust the temperature by tapping the plus or minus icons or by sliding the heat or cool temperatures around the circle.